Data & AI

Agentic AI development

Transform your business operations with intelligent, autonomous AI agents that continuously learn, adapt, and deliver measurable results while optimising operational costs.

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What you get with our agentic AI development services

By partnering with us, you gain access to custom software development expertise and a multi-skilled team with a proven track record in data science, artificial intelligence, and machine learning solutions. We specialise in delivering tailored agentic AI systems for businesses across various industries, including finance, healthcare, energy, and manufacturing.

Our AI agents continuously learn and adapt to meet your business needs, delivering measurable improvements in operational efficiency and customer satisfaction. The bespoke agentic AI solutions we develop integrate with your existing systems, facilitating intelligent automation of complex workflows, enhancing the quality of customer service, and providing 24/7 operational coverage. We prioritise data protection and strictly adhere to key industry compliance standards.

Types of AI agents we can develop for you

Learning agents

Learning agents go beyond traditional machine learning. They enhance their decision-making by continuously processing user feedback and improving their understanding of instructions. This type of AI agent demonstrates increasingly sophisticated operation through direct performance analysis and iterative improvement mechanisms while maintaining appropriate human oversight for critical decisions.

Utility-based agents

You can apply utility-based agents in scenarios where optimal resource allocation and risk management are critical success factors. These agents use advanced predictive modules to evaluate multiple potential outcomes and suggest actions that maximise value across various metrics. Agentic AI systems can assist you in balancing competing priorities and making decisions that consider immediate benefits and long-term implications.

Goal-based agents

Goal-based agents can automate complex workflows and orchestrate multi-step processes with minimal oversight from your team. These AI agents rely on planning algorithms and continuously assess multiple possible actions against defined goals, selecting optimal pathways. Goal-based agents incorporate large language models and adapt effectively to changing conditions and constraints.

Model-based reflex agents

Model-based reflex agents are effective for complex industrial applications where maintaining situational awareness is essential for optimal performance and for building simulation models that replicate real-world environments. These autonomous AI agents combine real-time sensing with internal modelling to monitor their environment and track changes. They use models refined by reinforcement learning and machine learning algorithms to continuously improve their understanding and make more informed decisions based on current and historical data.

Simple reflex agents

Simple reflex AI agents can help you enable effective predictive maintenance and real-time monitoring. These AI-powered agents excel in scenarios requiring immediate responses to specific conditions, as they can react instantly to environmental triggers through sophisticated non-linear instructions. They can use advanced pattern recognition to process data streams and execute predefined actions quickly and accurately.

Hierarchical agents

Hierarchical agents represent an advanced orchestration system in which multiple AI agents work in coordinated tiers to tackle sophisticated business processes with maximum efficiency. These intelligent agents can manage intricate processes that require coordination across multiple business functions and decompose complex workflows for child agents to handle. They also maintain clear accountability and performance tracking at every level across the entire process chain.

Benefits of implementing AI agents

01

Improved efficiency

Agentic AI systems can manage hundreds of user interactions simultaneously with minimal human intervention. As AI agents continuously improve machine learning algorithms through their operations, their response patterns and decision-making abilities become more sophisticated. By implementing custom AI agents, businesses can automate workflows and optimise operational costs, allowing their teams to focus on more complex and high-value tasks.

02

Enhanced customer satisfaction

Implementing agentic AI allows businesses to enhance customer services and ensure timely, accessible, and consistently high-quality support across all touchpoints. Intelligent agents use generative AI to deliver personalised and contextually relevant responses to customer requests. By analysing data from various touchpoints and past interactions, AI-powered agents can predict customer needs and offer proactive solutions.

03

Around-the-clock service availability

An agentic AI system can operate around the clock, ensuring the availability of customer support and services across global markets. Generative AI agents can sustain stable performance regardless of time zones or peak periods. This enables businesses to eliminate wait times and service gaps often occurring during off-peak hours or high-demand periods.

04

Scalability to meet demand growth

The flexible architecture of agentic AI systems allows organisations to scale their operations while maintaining consistent service levels and controlling operational costs. AI agents can adjust their processing capacity to match demand, tackle complex tasks, and automate workflows as business needs evolve. This approach eliminates the traditional scaling challenges associated with human teams.

05

Data-driven decisions

AI agents can connect with your existing systems to collect and analyse customer interaction data, identifying patterns and trends that provide valuable business intelligence. These insights allow organisations to make data-driven decisions about product development, service improvements, and strategic initiatives, all while maintaining compliance with data protection regulations.

An example use case for a multi-agent AI system

This multi-agent AI system (MAS) automates responses to RFI/RFPs by leveraging several LLM-based agents, considering available specialists, previous responses, and estimates.

1. Resume and RFI/RFP ingestionRaw resumes are received and passed through a Sensitive Info adapter to filter confidential data. RFIs arrive from different sources (mailbox, forms, web interface).
2. Resume processingAn LLM-based agent processes resumes, extracts structured details, and stores them in an Internal Resumes DB for future matching and retrieval.
3. RFI understandingAnother LLM-based agent decomposes requests, matches chunks with historical responses, and generates assignment tickets for SMEs to verify or complete missing information.
4. Team matching and cost estimationAgents match RFI requirements with candidates' skillsets and input costs and effort based on historical information. Sensitive adapters ensure compliance before final output.
5. Final proposalThe commercial response is compiled, SMEs validate and refine, and the finalised proposal is prepared and sent to the client.

Industry applications of agentic AI

Healthcare
  • Autonomous monitoring of medical device data and health records to detect anomalies
  • Clinical workflow optimisation and automated resource allocation
  • Overseeing medication inventories, predicting supply needs
  • Analysing patient data and treatment protocols to support clinical decision-making
  • Laboratory process automation, coordinating test scheduling, monitoring equipment performance
Retail
  • Inventory optimisation, monitoring stock levels, analysing sales patterns
  • Dynamic pricing management based on market conditions and demand patterns
  • Coordinating store operations, managing staff scheduling
  • Supply chain coordination, managing supplier relationships, tracking shipments
  • Customer journey optimisation, managing loyalty programs, omnichannel coordination
Entertainment
  • Managing content distribution across platforms
  • Analysing viewer behaviour, coordinating personalised content recommendations
  • Rights management automation, monitoring content usage, tracking licensing agreements
  • Production workflow coordination, managing schedules, resource allocation
  • Asset management, organising media libraries, automating metadata tagging
Finance
  • Risk management, monitoring transaction patterns, detecting anomalies
  • Analysing market conditions and adjusting trading strategies based on real-time data
  • Portfolio management, monitoring investment performance, rebalancing portfolios
  • Compliance monitoring, tracking regulatory requirements, generating required reports
  • Treasury management, optimising cash management, coordinating payments
Insurance
  • Claims processing, verifying documentation, detecting potential fraud
  • Risk assessment, analysing policyholder data, adjusting premium calculations
  • Policy management, handling policy renewals, coordinating documentation
  • Underwriting automation, evaluating applications, generating policy terms
  • Managing policyholder inquiries and assigning complex issues to specialists
Logistics
  • Route optimisation, analysing traffic patterns, weather conditions, delivery schedules
  • Warehouse automation, coordinating robotic systems, optimising picking sequences
  • Fleet management, scheduling maintenance, coordinating repairs
  • Tracking shipments, predicting delays, initiating contingency plans
  • Last-mile delivery coordination, managing delivery schedules, driver assignments
Manufacturing
  • Production line optimisation, monitoring equipment performance, adjusting parameters
  • Quality control automation, inspecting products, maintaining quality standards
  • Inventory management, tracking raw materials, coordinating supplier orders
  • Monitoring machine health, predicting maintenance needs, scheduling preventive maintenance
  • Production scheduling, coordinating resource allocation
Automotive
  • Assembly line optimisation, coordinating robotic systems, monitoring quality metrics
  • Tracking component inventory, managing supplier relationships, delivery schedules
  • Monitoring vehicle performance, detecting potential issues, predictive maintenance
  • Verifying assembly accuracy, adjusting production processes
  • Managing parts inventory across dealership networks
Oil, gas and mining
  • Tracking equipment performance, predicting maintenance needs
  • Production optimisation, monitoring extraction processes, optimising resource utilisation
  • Monitoring safety metrics, detecting potential hazards, initiating safety protocols
  • Tracking environmental indicators, detecting anomalies, coordinating response actions
  • Resource management, optimising extraction schedules, equipment deployment

How we deliver agentic AI systems

Discovery and assessment

Our AI development experts begin by analysing your business ecosystem. Then, through collaborative workshops, we evaluate your existing systems, data infrastructure, and operational workflows to determine optimal integration points for agentic AI systems.

Solution architecture design

Based on the assessment results, our team creates a detailed implementation roadmap and prepares technical specifications for your agentic AI system. We provide the solution architecture, data flow designs, and specific agent configurations to meet your requirements.

Development and training

This phase involves creating AI agents for your specific use cases, establishing monitoring systems for agent performance, and implementing necessary security protocols. We follow agile development practices to ensure continuous refinement of agent performance and smooth integration with your operational workflows.

Integration and deployment

We implement the agentic AI system within your infrastructure using a carefully planned deployment strategy. Our team ensures proper integration with existing systems while maintaining operational continuity and data protection standards.

Optimisation and scaling

Post-deployment, we focus on optimising agent performance through continuous monitoring and improvement. We analyse agent interactions, fine-tune decision-making parameters, and scale the system based on operational feedback. We can also provide training for your team.

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